NOTE: If you are unable to fill out the online form, please call us at 406-586-3333 and we will assist you.
Telecare is a service whereby a daily phone call is made to home bound individuals. It is intended for senior citizens people who live by themselves in the Bozeman/Livingston area and would like contact with someone at least once a day.
Frequently Asked Questions
Is the Telecare Program for the elderly? Yes. This particular program is geared towards elders who are home bound or need a daily call. However, if you are a mental health professional seeking telephone support for a client please refer to the Followup Program on the right side of this page. >
Is there a charge or a fee for the Telecare service? No. There is never any charge. However, you may make an annual donation to the Help Center if you so desire.
How do I join? You may fill out the online application, print out an application or contact Telecare by phone or mail at the Bozeman Help Center, 421 E. Peach St. Bozeman, MT. 59715, (406) 586-3333. Or you may inquire through your local Senior Center, doctor, minister or public service person. You will be required to fill out forms and assistance can be provided for that. Your name will be put on the Telecare list immediately after this form is received.
I have a family member or friend I want to be apart of Telecare, how do I sign them up? Please discuss this service with the individual first. We are also available to explain it to them and answer any questions. You may fill out the application (see above) on behalf of them, however, we ask that they are open to receiving these phone calls from us.
What kind of questions are on the forms? Our forms will ask for name, address, phone, church affiliation and doctor. In addition we will want to know a relative and neighbor's address and phone in case we cannot reach you.
What will happen if I don't answer my phone and you think something is wrong? We will attempt to call you several times during the day. If you have signed up for 'safety checks' and If we still do not get an answer, we may call your neighbor or relative to see if they know where you are. If no one is aware that you were going somewhere for the day, we may send one of our Telecare Staff over to your house to check on you. Only if we think there is an emergency will we send the police to check on your safety.
When will I be called? You will be called between the hours of 8:00 and 11:00 A.M. You can discuss a time preference with us. It will be important to us that we reach you every day.
Must I be called every day? Yes and No. We will call you every day unless you make other arrangements with us. For instance, you can arrange to be called every other day, OR just on week days, OR you can call us a day or two ahead of time if you plan to be gone from your home for a period of time. You can make these arrangements with the Telecare staff.
How can I reach the Telecare Staff? There is always someone available at our telephone number, 586-3333. We are open 24 hours per day and can take a call from you at anytime.
The Help Center’s Follow-Up Program is available to providers who would like their client to receive telephone support for a period of time based on need.
Follow-up calls are generally made weekly for approximately 6 weeks, depending upon the circumstances. They can also be made daily in the short-term. The Follow-up program is designed to be a temporary support for individuals and should be considered as an adjunct or interim to mental health care and not a substitute.
Examples of clients who might need this service are: