NOTE:  If you are unable to fill out the online form, please call us at 406-586-3333 and we will assist you.

Telecare Program

The Help Center's Telecare program provides regular phone calls to those who would benefit from a regular check-in to hear a friendly voice, provide medication reminders and more! Our trained, compassionate volunteers are here to help! Available to elderly or homebound individuals who might benefit from a daily phone call.
Through Telecare we can provide:

• Daily emotional support phone calls.
• Medication reminders.
• Safety checks
• Connection to community resources that can help them get through this time.
• Crisis counseling, if needed.

 
Referral Steps:

1. Please call us at 406-586-3333 to discuss the individual(s) you wish to refer to the program and allow us to explain the program further and answer any questions. We will collect information (name, phone, etc.) about the individual(s) you wish to refer over the phone.
2. We will reach out to the individual directly within 24-48 hours to explain the program, confirm their interest, and gather more information about their needs. 
3. They will begin receiving phone calls from the Help Center's Telecare program for as long as necessary.

Please NOTE: We have provided an option to refer up to 3 people at once in the form provided. If you wish to refer more, please email our Volunteer Coordinator at [email protected] with their full name and phone number.

VOLUNTEERS
We are currently not accepting new volunteers right now for this program, however, this may change. Please check back.

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Frequently Asked Questions

​Is the Telecare Program for the elderly? Yes.  This particular program is geared towards elders who are home bound or need a daily call.  However, if you are a mental health professional seeking telephone support for a client please refer to the Followup Program on the right side of this page.  >

Do I have to live in Gallatin County to receive this service? No. We will accept referrals for individuals living in one of our service area counties in Southwestern Montana: Beaverhead, Broadwater, Deer Lodge, Gallatin, Granite, Jefferson, Madison, Meagher, Park, Powell, Silver Bow, Sweetgrass, and Wheatland.

Is there a charge or a fee for the Telecare service? No. There is never any charge. However, you may make an annual donation to the Help Center if you so desire.

How do I join? If you wish to sign up yourself, you may use this form to self-refer or you can call 211 and we will assist you in signing up.

I have a family member or friend I want to be apart of Telecare, how do I sign them up?  Please discuss this service with the individual first. We are also available to explain it to them and answer any questions. Please fill out the referral form on this page. If you do not have internet access, you can call us at 211 and we can gather the information over the phone.

What kind of questions are on the forms? Our forms will ask for name, address, phone, spiritual affiliation and doctor. In addition we will want to know a relative and neighbor's address and phone in case we cannot reach you.

What will happen if I don't answer my phone and you think something is wrong? We will attempt to call you several times during the day. If you have signed up for 'safety checks' and If we still do not get an answer, we may call your neighbor or relative to see if they know where you are. If no one is aware that you were going somewhere for the day, we may send one of our Telecare Staff over to your house to check on you. Only if we think there is an emergency will we send the police to check on your safety.

When will I be called? You will be called between the hours of 8:00 and 11:00 A.M. You can discuss a time preference with us. It will be important to us that we reach you every day.

Must I be called every day? Yes and No. We will call you every day unless you make other arrangements with us. For instance, you can arrange to be called every other day, OR just on week days, OR you can call us a day or two ahead of time if you plan to be gone from your home for a period of time. You can make these arrangements with the Telecare staff.

How can I reach the Telecare Staff? There is always someone available at our telephone number, 586-3333. We are open 24 hours per day and can take a call from you at anytime.

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After a Help Center staff member speaks to the individual, they will assist them in completing the full application form below:

Telecare Online Application

Follow-Up Program

The Help Center’s Follow-Up Program is available to providers who would like their client to receive telephone support for a period of time based on need.  PLEASE CALL US AT 406-586-3333 to give us a heads up that you're enrolling a new client.  Thank you!​   ​

Follow-Up Program Application

​Follow-up calls are generally made weekly for approximately 6 weeks, depending upon the circumstances. They can also be made daily in the short-term.  The Follow-up program is designed to be a temporary support for individuals and should be considered as an adjunct or interim to mental health care and not a substitute. 
 
Examples of clients who might need this service are:

• Clients being released from a Mental Health Facility or hospital.
• Clients who need mental health support for safety reasons, such as suicidal ideation or attempt.
• Clients who are going through a medication adjustment that might need extra support.
• Clients who have not yet been set up with consistent mental health care and might be waiting for appointments. 

If you are working with someone who might benefit from this service please fill out our Follow-Up Program application on behalf of your client.  in addition,  PLEASE CALL US AT 406-586-3333 to give us a heads up that you're enrolling a new client.   Thank you!